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Tools for Recyclers

Update: Reported Incident Not Related to Car-Part;
Use Best Practices to Protect Against Threats

March 13, 2016

There appears to be confusion in the auto recycling community resulting from the many social hacking and virus notices that were recently sent, and would like to take this opportunity to clarify the situation. We now know that no software, services, or employees were involved in the reported incident in any fashion.

It was originally reported to us that someone claiming to be working for contacted a recycler in an attempt to access their system (an example of social hacking). Car-Part sent out a message on Wednesday evening in an effort to proactively notify recyclers of the reported incident as soon as possible so that recyclers could best protect themselves.

After investigating the matter further, it is now clear the reported social hacking did not occur. The recycler confirmed that they had infected their system with a ransomware virus by opening an email. The email did not claim to be from

The incident described above did not happen on a management system, but keep in mind that these attacks can happen to anyone (regardless of the management systems or data collectors they use), so it is important to exercise best practices to protect against both social hacking and viruses.

We thank those groups that acted proactively and quickly to help notify recyclers about the reported scam. It is unfortunate that a few others used this situation to claim that using puts recycler data at risk. This is not true.

In our nearly 20 years of serving the auto recycling industry, has not been responsible for either the introduction of a virus into a recycler's system, or a data breach involving recycler data. Collecting recycler data in a secure manner and using the data only as authorized by recyclers has been our primary focus from the beginning. We appreciate the trust you have placed in us over the years and for helping build the marketplaces, which serve over $5 billion in part searches per month. Thank you for being a valued member of the community.

If you have any questions, please contact your support rep directly via Car-Part Messaging or phone, or call our main line at 859-344-1925.